Shipping Policy

Kuon Khmer LLC Shipping Policy

At Kuon Khmer LLC, we are committed to delivering our handcrafted bamboo furniture to customers across the United States and around the world with care and efficiency. Our Shipping Policy outlines the details of our shipping process, including methods, costs, delivery times, and important information for domestic and international orders. We strive to make your shopping experience at kuonkhmer.store seamless, from placing your order to receiving your furniture at your doorstep.

Where We Ship

Kuon Khmer LLC proudly ships to all 50 states in the United States and to many countries worldwide. Whether you’re in a bustling city like New York or a remote location abroad, we work with trusted shipping partners to ensure your order arrives safely and on time. If you’re unsure whether we ship to your location, please contact us at oliverkhang@gmail.com or 0968303324.

Shipping Methods

We partner with reputable carriers to provide reliable and secure shipping options. The specific shipping method for your order will depend on your location, the size and weight of the items, and your selected shipping preference at checkout. Common carriers include:

  • Domestic (USA): USPS, FedEx, UPS, or other regional carriers.

  • International: DHL, FedEx International, or other global logistics providers.

At checkout, you’ll see the available shipping options and their associated costs. We offer standard and expedited shipping where available, allowing you to choose the option that best suits your needs.

Shipping Costs

Shipping costs are calculated based on the following factors:

  • Order Weight and Size: Larger or heavier items, such as dining tables or sofas, may incur higher shipping fees due to their size.

  • Destination: Shipping costs vary depending on whether you’re in the USA or an international location.

  • Shipping Method: Expedited shipping options are available at a higher cost for customers who need faster delivery.

All shipping costs will be clearly displayed at checkout before you confirm your purchase. We strive to keep our shipping rates competitive while ensuring that your furniture is handled with care during transit.

Delivery Times

Delivery times vary based on your location and the shipping method selected:

  • Domestic (USA) Orders: Most orders within the United States are delivered within 5-10 business days after processing. Some remote areas may take longer.

  • International Orders: International deliveries typically take 10-20 business days, depending on the destination and customs clearance processes.

  • Custom Orders: Made-to-order or customized furniture may require additional production time (typically 2-4 weeks) before shipping. You’ll receive an estimated delivery timeline at the time of purchase.

Once your order ships, you’ll receive a tracking number via email, allowing you to monitor its progress. Please note that delivery times are estimates and may be affected by factors such as weather, holidays, or carrier delays.

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. During peak periods or for custom orders, processing may take slightly longer. You’ll receive a confirmation email once your order has been processed and shipped, including tracking information.

International Shipping

For our international customers, we’re proud to offer worldwide shipping to bring our handcrafted bamboo furniture to your home. Please note the following:

  • Customs and Duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country. These fees are not included in the shipping cost or product price and will be collected by the carrier or customs office upon delivery.

  • Currency: All prices on kuonkhmer.store are listed in US dollars (USD). International customers may see the equivalent amount in their local currency during checkout, depending on their payment method.

  • Delivery Times: International shipping times vary based on the destination and customs clearance processes. We recommend checking with your local customs office for estimated clearance times.

Damaged or Lost Shipments

We take every precaution to ensure your furniture is packaged securely, but accidents can happen during transit. If your order arrives damaged or is lost, please follow these steps:

  • Damaged Items: Inspect your order upon delivery and report any damage within 7 days by contacting us at oliverkhang@gmail.com or 0968303324. Provide your order number and photos of the damage, and we’ll arrange a replacement, repair, or refund (see our Refund and Return Policy).

  • Lost Shipments: If your order does not arrive within the estimated delivery window, contact us with your order number and tracking information. We’ll work with the carrier to locate your package or provide a resolution.

Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, or destination country regulations. If an item cannot be shipped to your location, you’ll be notified at checkout or by our customer service team. Additionally, we do not ship to PO boxes for large furniture items, as they require a physical address for delivery.

Why Choose Kuon Khmer LLC for Shipping?

Our shipping process is designed to be reliable, transparent, and customer-focused:

  • Trusted Carriers: We partner with industry-leading carriers to ensure safe and timely delivery.

  • Real-Time Tracking: Stay informed with tracking updates from the moment your order ships.

  • Global Reach: We bring our handcrafted bamboo furniture to customers worldwide, with clear communication throughout the process.

  • Customer Support: Our team is available to assist with any shipping-related questions or issues, ensuring a stress-free experience.

Contact Us for Shipping Inquiries

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

  • Phone: 0968303324

  • Email: oliverkhang@gmail.com

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: kuonkhmer.store

Thank you for choosing Kuon Khmer LLC. We look forward to delivering your handcrafted bamboo furniture with care and precision.