Refund and Return Policy

Kuon Khmer LLC Refund and Return Policy

At Kuon Khmer LLC, we are dedicated to ensuring your complete satisfaction with our handcrafted bamboo furniture. We take pride in the quality, craftsmanship, and sustainability of our products, and we want you to feel confident in your purchase. However, we understand that there may be instances where a return or refund is necessary. Our Refund and Return Policy is designed to be fair, transparent, and customer-friendly, ensuring a smooth process for resolving any issues. Below, we outline the details of our policy to help you shop with confidence at kuonkhmer.store.

Our Commitment to Quality

Every piece of furniture at Kuon Khmer LLC is meticulously crafted by skilled artisans using premium-grade bamboo. We conduct rigorous quality checks to ensure that each item meets our high standards before it leaves our facility. However, if you encounter an issue with your order, such as a defect, damage during shipping, or a change of mind, we’re here to make things right.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: Returns must be requested within 30 days of receiving your order. This gives you ample time to inspect your furniture and ensure it meets your expectations.

  • Condition: The item must be unused, in its original condition, and in its original packaging. This ensures that the furniture can be resold or repurposed without issue.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or receipt, when requesting a return.

  • Non-Customized Items: Standard items from our catalog are eligible for returns. However, custom or made-to-order furniture may be subject to different terms (see “Custom Orders” below).

Return Process

If you need to return an item, follow these steps to ensure a smooth process:

  1. Contact Us: Reach out to our customer service team via email at oliverkhang@gmail.com or by phone at 0968303324 within 30 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos (e.g., for damaged or defective items).

  2. Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your return is approved. Do not ship the item back without an RMA, as unauthorized returns may not be accepted.

  3. Package the Item: Securely package the item in its original packaging to prevent damage during transit. Include the RMA number and a copy of your order confirmation in the package.

  4. Ship the Item: Send the package to the return address provided by our team (typically our headquarters at 30 N Gould St Ste R, Sheridan, WY 82801, unless otherwise specified). You are responsible for return shipping costs unless the return is due to a defect or error on our part.

  5. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days via the original payment method.

Refund Process

We strive to make the refund process as quick and hassle-free as possible. Here’s what you need to know:

  • Refund Eligibility: Refunds are available for eligible returns (as outlined above) or in cases of defective or damaged items. Refunds will be issued to the original payment method used during purchase.

  • Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds are processed through Stripe, our secure payment processor, ensuring fast and reliable transactions.

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defect, damage, or an error on our part. If we are responsible for the issue, we will cover the cost of return shipping.

  • Partial Refunds: In some cases, we may offer a partial refund for items that show minor wear or are returned without original packaging, at our discretion.

Damaged or Defective Items

If your furniture arrives damaged or defective, we’re committed to resolving the issue promptly. Please follow these steps:

  1. Inspect Your Order: Check your furniture upon delivery for any visible damage or defects. Report any issues within 7 days of receiving your order.

  2. Contact Us: Email us at oliverkhang@gmail.com or call 0968303324 with your order number, a description of the issue, and photos of the damage or defect.

  3. Resolution Options: Depending on the situation, we may offer a replacement, repair, or full refund. If a return is required, we will provide a prepaid shipping label.

  4. Fast Processing: We prioritize claims for damaged or defective items and aim to resolve them within 5-7 business days.

Custom Orders

Custom or made-to-order furniture is crafted to your specific requirements and is therefore subject to different terms:

  • Non-Returnable: Due to their personalized nature, custom orders are generally non-returnable unless the item is defective or does not match the agreed-upon specifications.

  • Defects or Errors: If a custom order is defective or does not meet the agreed-upon design, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

  • Approval Process: For custom orders, we provide design mockups or specifications for your approval before production begins. Once approved, the order is considered final.

International Returns

For customers outside the United States, returns are subject to the same eligibility criteria as domestic returns. However, please note:

  • Shipping Costs: International customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  • Customs and Duties: Any customs fees or duties incurred during the return process are the responsibility of the customer. We recommend checking with your local customs office for details.

  • Processing Time: International returns may take longer to process due to shipping times. We appreciate your patience and will keep you updated throughout the process.

Why Our Policy Works for You

Our Refund and Return Policy is designed with your satisfaction in mind. Here’s why you can trust us:

  • Transparency: We clearly outline all terms and conditions to ensure there are no surprises.

  • Fairness: We offer a generous 30-day return window and prioritize quick resolutions for defective or damaged items.

  • Secure Refunds: Powered by Stripe, our refund process is fast, secure, and reliable.

  • Customer Support: Our team is available to guide you through the return process, ensuring a stress-free experience.

Contact Us for Assistance

If you have any questions about our Refund and Return Policy or need help with a return, please don’t hesitate to contact us:

  • Phone: 0968303324

  • Email: oliverkhang@gmail.com

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801

We’re here to ensure that your experience with Kuon Khmer LLC is exceptional, from the moment you place your order to the day your furniture arrives in your home. Thank you for choosing us for your handcrafted bamboo furniture needs.