Asked Questions (FAQ)

Frequently Asked Questions About Kuon Khmer LLC

At Kuon Khmer LLC, we want to make your shopping experience as clear and enjoyable as possible. Below, we’ve compiled answers to the most common questions we receive about our handcrafted bamboo furniture, ordering process, shipping, payments, and policies. If you don’t find the answer you’re looking for, please contact us at oliverkhang@gmail.com or 0968303324, and we’ll be happy to assist you.

General Questions

Q: What is Kuon Khmer LLC?
A: Kuon Khmer LLC is a Sheridan, Wyoming-based company specializing in handcrafted bamboo furniture. We combine traditional Cambodian craftsmanship with modern design to create high-quality, sustainable, and stylish furniture for homes and businesses across the United States and internationally. Visit kuonkhmer.store to explore our collections.

Q: What makes your furniture unique?
A: Our furniture is handcrafted by skilled artisans using premium-grade bamboo, a sustainable and durable material. Each piece features creative designs that blend traditional techniques with modern aesthetics, ensuring both beauty and functionality. Our commitment to quality, sustainability, and affordability sets us apart.

Q: Where are your products made?
A: Our furniture is crafted by artisans in Cambodia, drawing on centuries-old techniques. The production process is overseen to ensure the highest standards of quality and sustainability, with final distribution managed from our headquarters in Sheridan, Wyoming.

Q: Do you offer custom furniture?
A: Yes, we offer customization options for select products. Contact us at oliverkhang@gmail.com to discuss your requirements, and we’ll work with you to create a bespoke piece that matches your vision.

Ordering and Payment

Q: How do I place an order?
A: Visit kuonkhmer.store, browse our collections, and add your desired items to your cart. Proceed to checkout, select your payment method (credit/debit card, Apple Pay, Google Pay, etc.), and provide your shipping information. You’ll receive an order confirmation email once your purchase is complete.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and other methods supported by Stripe. All transactions are processed securely through Stripe’s platform. See our Payment Methods page for details.

Q: Is my payment information secure?
A: Yes, we use Stripe’s industry-leading encryption and security protocols to protect your payment information. Additionally, our website uses SSL encryption to safeguard your data during transmission.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified before they are shipped by contacting us at oliverkhang@gmail.com or 0968303324. Once an order has shipped, it is subject to our Refund and Return Policy.

Shipping and Delivery

Q: Where do you ship?
A: We ship to all 50 states in the USA and internationally. Shipping costs and delivery times vary based on your location. See our Shipping Policy for more details.

Q: How long does shipping take?
A: Delivery times depend on your location and the shipping method selected. Domestic (USA) orders typically take 5-10 business days, while international orders may take 10-20 business days. You’ll receive a tracking number once your order ships.

Q: Who pays for customs fees on international orders?
A: International customers are responsible for any customs fees, duties, or taxes imposed by their country. We recommend checking with your local customs office before placing an order.

Q: What if my order arrives damaged?
A: If your furniture arrives damaged or defective, contact us within 7 days of receipt at oliverkhang@gmail.com or 0968303324. Provide your order number and photos of the damage, and we’ll arrange a replacement, repair, or refund.

Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return window for unused items in their original condition and packaging. Please refer to our Refund and Return Policy for detailed instructions on initiating a return.

Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method via Stripe.

Q: Can I return a custom order?
A: Custom orders are generally non-returnable unless they are defective or do not match the agreed-upon specifications. Contact us within 7 days of receipt to discuss any issues with custom orders.

Product Care and Maintenance

Q: How do I care for my bamboo furniture?
A: Bamboo furniture is durable but requires proper care to maintain its beauty. Dust regularly with a soft cloth, avoid prolonged exposure to direct sunlight or moisture, and use a mild soap solution for cleaning. Contact us for specific care instructions for your product.

Q: Is bamboo furniture durable?
A: Yes, bamboo is known for its strength and resilience, often surpassing traditional hardwoods. Our furniture is crafted to withstand daily use while maintaining its aesthetic appeal.

Q: Can your furniture be used outdoors?
A: Some of our furniture is suitable for outdoor use, depending on the design and finish. Check the product description for details, and contact us if you’re unsure about a specific item.

Contact Us

If you have any other questions or need further assistance, please reach out to us:

• Phone: 0968303324

• Email: oliverkhang@gmail.com

• Address: 30 N Gould St Ste R, Sheridan, WY 82801

• Website: kuonkhmer.store

We’re here to help you find the perfect handcrafted bamboo furniture and ensure a seamless shopping experience. Thank you for choosing Kuon Khmer LLC!