Terms and Conditions

Terms and Conditions for Kuon Khmer LLC

Welcome to Kuon Khmer LLC. By accessing our website, kuonkhmer.store, or purchasing our handcrafted bamboo furniture, you agree to be bound by the following Terms and Conditions. These terms govern your use of our website, products, and services, ensuring a fair and transparent relationship between Kuon Khmer LLC and our valued customers. Please read these terms carefully before making a purchase or using our services.

1. General Terms

  • Acceptance of Terms: By accessing or using kuonkhmer.store, you agree to comply with these Terms and Conditions, as well as all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our website or services.

  • Changes to Terms: Kuon Khmer LLC reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting to our website. We encourage you to review this page periodically to stay informed.

  • Eligibility: Our website and services are intended for individuals who are at least 18 years old or have the legal capacity to enter into contracts. By making a purchase, you confirm that you meet these requirements.

2. Products and Pricing

  • Product Descriptions: We strive to provide accurate and detailed descriptions of our handcrafted bamboo furniture on kuonkhmer.store. However, we do not guarantee that all information (e.g., colors, dimensions, or images) is error-free. If a product does not match its description, please refer to our Refund and Return Policy.

  • Pricing: All prices are listed in US dollars (USD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already placed. Prices include the cost of the product but exclude shipping fees and applicable taxes, which will be calculated at checkout.

  • Custom Orders: Custom or made-to-order furniture may have specific pricing and terms, which will be communicated during the order process. Custom orders are subject to approval and may not be eligible for standard returns.

3. Ordering and Payment

  • Order Placement: Orders can be placed through kuonkhmer.store. By placing an order, you agree to provide accurate and complete information, including your shipping address and payment details.

  • Payment Methods: We accept payments via credit/debit cards, Apple Pay, Google Pay, and other methods supported by Stripe. All transactions are processed securely through Stripe’s platform (see our Payment Methods page for details).

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email with details of your purchase. This email serves as proof of purchase and should be retained for your records.

  • Order Cancellations: Orders may be canceled before they are shipped by contacting us at oliverkhang@gmail.com or 0968303324. Once an order has shipped, it is subject to our Refund and Return Policy.

4. Shipping and Delivery

  • Shipping Policy: Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times. We ship to the United States and internationally, with delivery times varying based on location.

  • Risk of Loss: The risk of loss or damage to products passes to the customer upon delivery. If your order arrives damaged, please contact us within 7 days (see our Refund and Return Policy).

  • Customs and Duties: For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. We recommend checking with your local customs office before placing an order.

5. Returns and Refunds

  • Return Policy: Please refer to our Refund and Return Policy for detailed information on eligibility, processes, and timelines for returns and refunds.

  • Defective or Damaged Items: If you receive a defective or damaged item, contact us within 7 days of receipt to arrange a replacement, repair, or refund.

  • Non-Returnable Items: Custom orders, clearance items, or products marked as non-returnable are not eligible for returns unless defective or incorrect.

6. Intellectual Property

  • Website Content: All content on kuonkhmer.store, including images, text, designs, and logos, is the property of Kuon Khmer LLC or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

  • Product Designs: Our handcrafted bamboo furniture designs are proprietary. Any unauthorized reproduction or imitation of our designs is strictly prohibited.

7. Limitation of Liability

  • No Warranties: While we strive to ensure the quality of our products, all items are sold “as is” unless otherwise specified. We do not provide warranties beyond those outlined in our Refund and Return Policy.

  • Liability Cap: Kuon Khmer LLC’s liability for any claim related to your purchase or use of our website shall not exceed the amount paid for the product or service in question.

  • Force Majeure: We are not liable for delays or failures to perform due to circumstances beyond our control, such as natural disasters, labor disputes, or supply chain disruptions.

8. Privacy and Data Protection

  • Privacy Policy: Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

  • Security: We use industry-standard security measures, including SSL encryption and Stripe’s secure payment processing, to protect your data.

9. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by the laws of the State of Wyoming, USA. Any disputes arising from your use of our website or services will be resolved in the state or federal courts of Wyoming.

  • Dispute Resolution: We encourage customers to contact us directly to resolve any issues. If a dispute cannot be resolved informally, it will be handled in accordance with Wyoming law.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Phone: 0968303324

  • Email: oliverkhang@gmail.com

  • Address: 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: kuonkhmer.store

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Kuon Khmer LLC for your handcrafted bamboo furniture needs.